Slotmy Terms and Conditions – Complete User Guide for the Platform

These Terms and Conditions ("Terms") govern your use of the slotmy platform, accessible via the website slotmy.vu and the slotmy mobile app ("Platform"). These Terms apply to all Platform users, including visitors, registered users, and active members.

By accessing or using this Platform, you agree to comply with and be bound by these Terms, together with the Privacy Policy and Responsible Gaming Policy which is considered part of this agreement.

If you disagree with any part of these Terms, please stop using the Platform immediately. Continued use of the Platform following any amendment to the terms constitutes your acceptance of the revised terms.

To use slotmy services, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Being resident in or accessing the Platform from a jurisdiction that permits participation in online betting activities.
• Not listed on the self-exclusion list or platform ban of any relevant regulatory body.
• Have full legal capacity to enter into binding agreements.
• Not acting on behalf of any third party when registering or using the account.

During registration, you are required to provide accurate, complete, and current information. slotmy reserves the right to conduct identity verification (KYC) checks at any time, and you agree to provide the required documents within the specified timeframe.

Only one account is permitted per individual, email address, phone number, residential address, and device. Registering multiple accounts will result in the closure of all involved accounts and forfeiture of all existing balances.

Your slotmy account is for your personal use only. You are not permitted to share, transfer, or sell your account to any other party. You are fully responsible for all activities carried out through your account.

You are responsible for:

• Keep your password and login credentials confidential at all times.
• Ensure no one else accesses your account without authorization.
• Notify slotmy immediately if you suspect any unauthorized access to your account.
• Ensure your personal information is always up to date and accurate.

Slotmy uses a two-factor authentication (2FA) system, which you are encouraged to activate to protect your account. Every login from a new device will require additional verification via SMS or an authenticator app.

Slotmy shall not be liable for any losses arising from your failure to keep your login credentials secure. However, our security team continuously monitors suspicious account activity and will take proactive action if any anomaly is detected.

Slotmy supports a variety of Malaysia local payment methods including FPX, DuitNow, Touch 'n Go eWallet, GrabPay and Boost. All financial transactions must be carried out using payment methods registered in your own name.

Deposits:

• The minimum deposit is RM10 for most payment methods.
• Deposits are credited to your slotmy account automatically and instantly upon payment confirmation.
• Slotmy does not charge any processing fees on deposits; however, your payment provider may impose their own charges.
• Failed or delayed deposits must be reported to customer support within 24 hours.

Withdrawals:

• The minimum withdrawal amount is RM30.
• All withdrawal requests are processed within 15 to 30 minutes after approval.
• Identity verification (KYC) may be required before your first withdrawal or for withdrawals exceeding certain limits.
• Withdrawals may only be made to the same payment method used for the deposit, except in specific cases approved by the slotmy finance team.
• Slotmy reserves the right to suspend or decline a withdrawal if there is suspicious activity or unmet compliance requirements.

Slotmy offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, free spins, and seasonal special promotions. Each promotion is subject to specific terms that will be stated on the relevant promotions page.

The general terms applicable to all slotmy bonuses are as follows:

• Bonuses are only available to eligible members who meet the criteria specified for each promotion.
• Wagering requirements must be met before any bonus winnings can be withdrawn.
• Bonuses cannot be transferred, sold, or directly exchanged for cash.
• Each member is eligible to claim each type of bonus once only, unless otherwise stated.
• Slotmy reserves the right to withdraw any bonus if there is misuse or any attempt to exploit the promotional system.
• Unused bonuses will expire automatically once their validity period ends.

All games available on the slotmy platform are governed by their own specific rules, which can be found on the respective game pages. The following general rules apply to all games:

• The outcome of all games is final upon completion and cannot be disputed except in cases of proven technical error.
• In the event of a technical error, slotmy reserves the right to void the affected game rounds and return the wagered amount to the players.
• All slot games use a certified, independently audited Random Number Generator (RNG) to ensure fairness.
• The Return to Player (RTP) rate for each slot game is disclosed in the game information for players' reference.
• Minimum and maximum betting limits apply to each game and must be observed.
• The use of automated software, bots, or any unfair methods to obtain winnings is strictly prohibited.

For live casino games, additional rules may apply depending on the game provider operating the table. Players are required to understand the game rules before joining any live table.

The following activities are is strictly prohibited on the slotmy platform and may result in immediate account closure, forfeiture of all balances, and legal action:

• Money laundering: Using the slotmy platform to process or conceal proceeds from illegal activities.
• Identity fraud: Registering or using an account under another person's identity or with falsified documents.
• Use of bots and automated software: Using any scripts, bots, or automated software to interact with the platform.
• Game manipulation: Any attempt to exploit software bugs, manipulate game outcomes, or disrupt the platform infrastructure.
• Player collusion: Colluding with other players to gain an unfair advantage in competitive games.
• Third-party payments: Depositing funds on behalf of another person or accepting deposits from third parties.
• Promotion abuse: Registering multiple accounts solely to claim bonuses repeatedly.

You may close your slotmy account at any time by contacting our customer support. Before closure, ensure all withdrawals have been processed and no bets are still pending.

Slotmy reserves the right to suspend or close a user's account under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Confirmation that the user does not meet the stipulated eligibility requirements.
• Failure to provide the requested identity verification documents within the specified timeframe.
• Suspicious activity requiring further investigation.
• Request by the relevant authorities.
• Self-exclusion request submitted by the user.

If an account is closed due to a terms violation, slotmy reserves the right to withhold the existing balance pending investigation. If an account is closed at the user's request or for reasons unrelated to a violation, the existing balance will be returned once all conditions are met.

Slotmy provides the platform on a best-efforts basis to ensure continuous and reliable service. However, slotmy shall not be liable for:

• Any financial losses arising from the use of the Platform, including wagering losses.
• Service disruptions caused by maintenance, technical issues, or factors beyond our control.
• Losses arising from unauthorised access to your account due to your own negligence.
• Any delays in transaction processing caused by third parties such as banks or payment providers.
• Indirect, consequential, or punitive damages under any circumstances.

Slotmy's maximum liability to any user under any circumstance is limited to the net deposit amount you made in the 30 days preceding the relevant claim.

Slotmy is committed to promoting a healthy and responsible gaming culture. We provide a range of self-control tools accessible through your account settings, including:

• Deposit limit – Set daily, weekly, or monthly deposit limits.
• Loss limit – Limit the maximum amount you can lose within a specified period.
• Session time limit – Control the amount of time you spend playing.
• Forced break – Take a break from the platform for a duration of your choice.
• Self-exclusion – Exclude yourself from the platform permanently or for a specified period.

If you or someone you know is showing signs of a gambling problem, we encourage you to seek help immediately. Visit the Responsible Gaming for more information and available support resources.

Slotmy reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. For material amendments, we will provide at least 7 days before the changes take effect via:

• In-platform notifications on slotmy while you are logged in.
• Email the address registered to your slotmy account.
• Announcements on the slotmy website homepage.

Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you disagree with the amendment, you must stop using the Platform and close your account before that effective date.

For minor amendments such as grammatical corrections or clarifications that do not materially alter the meaning of the Terms, slotmy may not provide advance notice; however, the updated date will be refreshed at the top of this document.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the slotmy customer support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the Platform.
• Email: [email protected]

Our Bahasa Malaysia-speaking support team is ready to help you understand any part of these Terms or address any issues you encounter. We are committed to responding within 24 hours for all enquiries submitted via email.

These Terms and Conditions are governed by applicable law, and any disputes arising shall be resolved through mutually agreed arbitration proceedings.